For customer service
Erick Sparring is a conversational avatar based on generative AI, which customer service teams can interact with. Erick then diagnoses the customer service professional's performance based on the excellent customer service methodologies he has incorporated.
The preparation process
Erick is parameterized based on the personality characteristics of a customer who makes a claim or has an incident (Disc model parameters, for example, he can be extremely cordial and friendly, dry or a person of few words), role in the company... or whatever we want him to be.
Erick could be a person who is extremely angry because he isn't getting an answer, a customer who has difficulty getting a hearing, a customer who is disenchanted with the service he received, or someone who wants to unsubscribe. …Or whatever we want him to be.
The process of carrying out training role plays
The customer service representative interacts with Erick at various stages of the customer service process. Erick will present the case we want. He can tell us he's upset, that he wants to cancel his subscription, that he wasn't happy last time, that he can't get any help... or whatever we tell him.
The process-results
Erick will generate a set of results where both the seller and his manager will be able to view:
- Transcript of the role play and the corresponding video
- Evaluation of the pace of presentation, use of language and concreteness
- Assessing empathic tone, active listening…
- Positive elements and points for improvement in the sales conversation
- An assessment broken down into several items and a global assessment
The person responsible for the person may, after reviewing the results of Erick's assessment, contribute or supplement said assessment with a qualitative assessment.
The benefits of training for the salesperson
- Improve communication, empathy, and active listening skills, which are essential for excellent customer relationships.
- Better understand customer needs and desires and offer appropriate solutions.
- Master interaction and relationship management techniques.
- Increase your confidence and self-esteem, which will be reflected in your performance.
- Eliminate acquired vices.
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