Erick Sparring has been trained in sales techniques, leadership, or commercial excellence, as appropriate. Erick is trained with the help of the following three tables:

These tables contain the structured knowledge that allows Erick to accurately evaluate customer service team interactions and provide useful feedback. Erick Sparring isn't simply a bot; it's a conversational avatar powered by generative artificial intelligence, specifically designed to interact with customer service professionals in a simulated yet realistic environment.

During the sessions, the agents converse with Erick as if he were a real customer. Based on these interactions, Erick diagnoses the professional's performance by applying excellent customer service methodologies that have been incorporated into his experience. These methodologies are based on recognized frameworks for customer experience, empathic communication, emotional management, effective problem resolution, and active listening.