{"id":6006,"date":"2025-04-09T08:20:10","date_gmt":"2025-04-09T08:20:10","guid":{"rendered":"https:\/\/ericksparring.io\/?page_id=6006"},"modified":"2025-05-23T08:53:40","modified_gmt":"2025-05-23T08:53:40","slug":"recursos","status":"publish","type":"page","link":"https:\/\/ericksparring.io\/en\/recursos\/","title":{"rendered":"Resources"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6006\" class=\"elementor elementor-6006\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-083a6bd e-flex e-con-boxed e-con e-parent\" data-id=\"083a6bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-608e973 elementor-widget elementor-widget-spacer\" data-id=\"608e973\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e5bf5e e-grid e-con-boxed e-con e-parent\" data-id=\"6e5bf5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1baa8df elementor-widget elementor-widget-heading\" data-id=\"1baa8df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Resources<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e38aad7 elementor-widget elementor-widget-text-editor\" data-id=\"e38aad7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Erick Sparring has been trained in sales techniques, leadership, or commercial excellence, as appropriate. Erick is trained with the help of the following three tables:<\/p><p>These tables contain the structured knowledge that allows Erick to accurately evaluate customer service team interactions and provide useful feedback. Erick Sparring isn&#039;t simply a bot; it&#039;s a conversational avatar powered by generative artificial intelligence, specifically designed to interact with customer service professionals in a simulated yet realistic environment.<\/p><p>During the sessions, the agents converse with Erick as if he were a real customer. Based on these interactions, Erick diagnoses the professional&#039;s performance by applying excellent customer service methodologies that have been incorporated into his experience. These methodologies are based on recognized frameworks for customer experience, empathic communication, emotional management, effective problem resolution, and active listening.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2795544 e-flex e-con-boxed e-con e-parent\" data-id=\"2795544\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f804fa3 elementor-widget elementor-widget-spacer\" data-id=\"f804fa3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7041f90 e-grid e-con-boxed e-con e-parent\" data-id=\"7041f90\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03eac65 elementor-widget elementor-widget-text-editor\" data-id=\"03eac65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Salesperson Training Table<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6230b1 elementor-widget elementor-widget-text-editor\" data-id=\"f6230b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Leader Training Table<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88d8de3 elementor-widget elementor-widget-text-editor\" data-id=\"88d8de3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Customer Service Training Table<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a2df46b e-grid e-con-boxed e-con e-parent\" data-id=\"a2df46b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c293f3 elementor-widget elementor-widget-image\" data-id=\"0c293f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/mirando-la-pantalla-1024x683.jpg\" class=\"attachment-large size-large wp-image-6277\" alt=\"\" srcset=\"https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/mirando-la-pantalla-1024x683.jpg 1024w, https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/mirando-la-pantalla-300x200.jpg 300w, https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/mirando-la-pantalla-768x512.jpg 768w, https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/mirando-la-pantalla-1536x1024.jpg 1536w, https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/mirando-la-pantalla-2048x1365.jpg 2048w, https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/mirando-la-pantalla-18x12.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb473d6 elementor-widget elementor-widget-image\" data-id=\"cb473d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/retrato-de-un-empresario-seguro-1024x683.jpg\" class=\"attachment-large size-large wp-image-6279\" alt=\"\" srcset=\"https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/retrato-de-un-empresario-seguro-1024x683.jpg 1024w, https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/retrato-de-un-empresario-seguro-300x200.jpg 300w, https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/retrato-de-un-empresario-seguro-768x512.jpg 768w, https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/retrato-de-un-empresario-seguro-1536x1024.jpg 1536w, https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/retrato-de-un-empresario-seguro-2048x1365.jpg 2048w, https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/retrato-de-un-empresario-seguro-18x12.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1821f1e elementor-widget elementor-widget-image\" data-id=\"1821f1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/mujer-ocupada-haciendo-muchas-cosas-la-vez-1024x683.jpg\" class=\"attachment-large size-large wp-image-6278\" alt=\"\" srcset=\"https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/mujer-ocupada-haciendo-muchas-cosas-la-vez-1024x683.jpg 1024w, https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/mujer-ocupada-haciendo-muchas-cosas-la-vez-300x200.jpg 300w, https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/mujer-ocupada-haciendo-muchas-cosas-la-vez-768x512.jpg 768w, https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/mujer-ocupada-haciendo-muchas-cosas-la-vez-1536x1024.jpg 1536w, https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/mujer-ocupada-haciendo-muchas-cosas-la-vez-2048x1365.jpg 2048w, https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/mujer-ocupada-haciendo-muchas-cosas-la-vez-18x12.jpg 18w, https:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/elementor\/thumbs\/mujer-ocupada-haciendo-muchas-cosas-la-vez-scaled-r6842nv4sn5688h7y0scud2ukbbd9wmkpvng5a9hdm.jpg 421w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f35e15 e-flex e-con-boxed e-con e-parent\" data-id=\"0f35e15\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7afe69 elementor-widget elementor-widget-spacer\" data-id=\"d7afe69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1154ef elementor-widget elementor-widget-heading\" data-id=\"c1154ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do you need to increase sales in your company?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb1fd26 elementor-widget elementor-widget-html\" data-id=\"eb1fd26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<iframe src=\"https:\/\/forms.zohopublic.com\/actitudpro\/form\/FormularioErickSparring\/formperma\/yHMsKiTyBoJaY94eNvKnkSFON4t-8TQuEA4Ok5Ie89w\" \r\n        frameborder=\"0\" \r\n        style=\"height:1200px; width:100%; border:none;\" \r\n        allowtransparency=\"true\">\r\n<\/iframe>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cdf02c0 e-flex e-con-boxed e-con e-parent\" data-id=\"cdf02c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Recursos Erick Sparring ha sido entrenado en t\u00e9cnicas de venta, liderazgo o excelencia comercial, seg\u00fan el caso. A Erick se le prepara con ayuda de las siguientes 3 tablas: Estas tablas contienen el conocimiento estructurado que permite a Erick evaluar con precisi\u00f3n las interacciones de los equipos de atenci\u00f3n al cliente y ofrecer retroalimentaci\u00f3n \u00fatil. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6006","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Recursos - ericksparring.io<\/title>\n<meta name=\"description\" content=\"Conoce a ActitudPro, fundada en 2005, una empresa especializada en excelencia comercial, liderazgo y experiencia de cliente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ericksparring.io\/en\/recursos\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Recursos - ericksparring.io\" \/>\n<meta property=\"og:description\" content=\"Conoce a ActitudPro, fundada en 2005, una empresa especializada en excelencia comercial, liderazgo y experiencia de cliente.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ericksparring.io\/en\/recursos\/\" \/>\n<meta property=\"og:site_name\" content=\"ericksparring.io\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-23T08:53:40+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/ericksparring.io\/wp-content\/uploads\/2025\/05\/mirando-la-pantalla-1024x683.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ericksparring.io\/recursos\/\",\"url\":\"https:\/\/ericksparring.io\/recursos\/\",\"name\":\"Recursos - 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